Refund policy

Refund & Return Policy

Last updated: [March,2026]

At Valestra, we want you to be satisfied with your purchase. If you are not completely happy with your order, we are here to help.

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in original condition
• The item must be in its original packaging
• Proof of purchase is required

Items that show signs of use, damage, or alteration may not be accepted for return.

Certain items cannot be returned, including:

• Items marked as final sale

Gift cards
• Items returned after the allowed return window

Once we receive and inspect the returned item, we will notify you of the refund status.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Customers are responsible for return shipping costs unless:

• The item arrived damaged
• The wrong item was sent

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item.

For return requests, contact us at:

Email: www.valestra@gmail.com